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The value of calls do not match in the Statistic Details Pane and Statistic Details Graph (pop-up)

Botond Bajka
  • Updated

Overview

You might notice that the value of calls do not match in the Statistic Details Pane and Statistic Details Graph (pop-up). You also notice that the selected time periods in the Statistic Details Pane and Statistic Details Graph do not match.

AMS_NetworkPane_StatisticDetails_Different.png

 

Solution

This can occur when you had more than one tab open and different timeframes in the different tabs.

The solution is simple:

  1. Close all the tabs having Aurea Monitor Server (AMS) open.
  2. Open a new tab and reload Aurea Monitor Server and access the Network View pane.
  3. The Statistic Details Pane and Statistic Details Graph (pop-up when clicking on Statistic Details) should be in sync. Whenever you change the time interval on the main page, both the Statistic Details Pane and Statistic Details Graph pop-up should be updated correctly.

Note: To avoid this issue avoid having AMS loaded in multiple tabs at the same time.

If the issue presents itself also with a single tab, please contact our Support Team.

 

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