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Unable to Start Insight Server 12

Kumar Ghosh
  • Updated

Overview

When using the silent script to install Insight Server 12, as you proceed to start the server with the command <Insight Server 12 Install Path>\DefaultProfile\bin\StartCXMonitorServer.cmd, it might fail with the following error:

APPL0125: Failed to start
INFO   | jvm 1    | 2020/12/09 14:02:21 | com.actional.APIRuntimeException: com.actional.jms.ext.JMSMisconfiguredException: Unable to create connection factory for sagum.js
INFO   | jvm 1    | 2020/12/09 14:02:21 |     at com.actional.broker.impl.ActMessageBrokerBase.startSenders(ActMessageBrokerBase.java:200)
INFO   | jvm 1    | 2020/12/09 14:02:21 |     at com.actional.server.startup.ServerStartup.startup(ServerStartup.java:158)
INFO   | jvm 1    | 2020/12/09 14:02:21 |     at com.actional.server.startup.ServerLifeCycle.start(ServerLifeCycle.java:144)
INFO   | jvm 1    | 2020/12/09 14:02:21 |     at com.actional.server.startup.InitFilter.init(InitFilter.java:43)
INFO   | jvm 1    | 2020/12/09 14:02:21 |     at com.actional.j2ee.J2EEFilter.init(J2EEFilter.java:50)
INFO   | jvm 1    | 2020/12/09 14:02:21 |     at org.mortbay.jetty.servlet.FilterHolder.start(FilterHolder.java:165)
INFO   | jvm 1    | 2020/12/09 14:02:21 |     at org.mortbay.jetty.servlet.WebApplicationHandler.initializeServlets(WebApplicationHandler.java:153)
INFO   | jvm 1    | 2020/12/09 14:02:21 |     at org.mortbay.jetty.servlet.WebApplicationContext.start(WebApplicationContext.java:459)
INFO   | jvm 1    | 2020/12/09 14:02:21 |     at org.mortbay.http.HttpServer.start(HttpServer.java:670)
INFO   | jvm 1    | 2020/12/09 14:02:22 |     at com.actional.jetty.Start.main(Start.java:140)
INFO   | jvm 1    | 2020/12/09 14:02:22 |     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
INFO   | jvm 1    | 2020/12/09 14:02:22 |     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
INFO   | jvm 1    | 2020/12/09 14:02:22 |     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
INFO   | jvm 1    | 2020/12/09 14:02:22 |     at java.lang.reflect.Method.invoke(Method.java:498)
INFO   | jvm 1    | 2020/12/09 14:02:22 |     at org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:240)
INFO   | jvm 1    | 2020/12/09 14:02:22 |     at java.lang.Thread.run(Thread.java:748)
INFO   | jvm 1    | 2020/12/09 14:02:22 | Caused by: com.actional.jms.ext.JMSMisconfiguredException: Unable to create connection factory for sagum.js

 

Solution

This is only applicable for customers using Software AG's Universal Messaging(UM) and this happens because Insight Server 12 only supports up to SAG UM JARs 10.3 and trying to configure it with versions above 10.3 (such as 10.5) will result in the above error. Thus it is recommended to configure SAG UM JARs 10.3 with Insight Server 12 installations.

If you are using another version of SAG UM JARs and the start is still failing, then please check that the JARs in the UM installation are not from the 10.5 version which can be discovered from the MANIFEST.MF file places alongside the JARs.

 

Testing

Once the correct JARs are configured you would be able to start the Insight Server.

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